2-1-1

Mother Kissing Baby

Connecting the Community to Critical Resources. What Is 2-1-1?

2-1-1 is a free, confidential telephone helpline and website that connects people with local resources they need. People of all ages can quickly get information and referrals to health and human services in over 150 languages. We’re here 24 hours a day, seven days a week, for both everyday needs and times of crisis.

How Can I Access 2-1-1?

By phone:

From Butte, Shasta or Tehama counties, dial 2-1-1 toll-free from any phone, cell or landline. You will talk with a live, trained service professional in your area.

To reach 2-1-1 NorCal resources from a phone outside these counties, use the county’s 800 number:

  • 2-1-1 Shasta: 1-855-211-7822
  • 2-1-1 Tehama: 1-866-963-8182
  • 2-1-1 Butte-Glenn: 1-866-916-3556

By text:

You can text your zip code to TXT211 (898-211) to talk with a live specialist, 24 hours a day, seven days a week, 365 days a year. This two-way texting service is available in English and Spanish.

To receive messages related to specific concerns, we offer several keyword campaigns:

  • Text “opioid” to 898-211 for information about Shasta County support groups, outpatient/inpatient treatment, overdose, signs/symptoms of drug use and more.
  • Text “redbluffshelter” to 898-211 for PATH winter shelter information and locations in Tehama County.
  • Text “campfire” to 898-212 for the latest information about Butte County Camp fire recovery efforts.
  • Text “shastashutoff” or “tehamashutoff” for county-specific information regarding Public Safety Power Shutoff occurrences. Texto “shastapagon” o “tehamapagon” para espanol.
  • Text “shastafire” or “tcfire” for county-specific information regarding active wildfires. Texto “fuegoshasta” o “tcfuego” para espanol.

*Standard message and data rates may apply. Text STOP to opt-out. For end-user privacy and terms and conditions of texting with 898-211, visit www.preventionpaystext.com/policies.

Visit online:

From any county, visit the 2-1-1 NorCal website at www.211norcal.org. This website has up-to-date news and events as well as important health and disaster information, as needed.

What Types of Needs Does 2-1-1 Cover?

Because 2-1-1 brings all the current resources of a community together in one organized database, it covers all types of needs, including:

  • Basic Human Needs: food banks and assistance, clothing closets, shelters, rent, and utilities assistance
  • Disaster Relief: up-to-date emergency information, evacuation routes, road closures, and other resources
  • Physical and Mental Health Resources: health insurance programs, Medicaid and Medicare, maternal health, children’s health, medical information hotlines, crisis intervention hotlines, support groups, counseling, drug and alcohol intervention, and rehabilitation
  • Employment Supports: financial assistance, job training, transportation assistance, education programs, services for veterans
  • Support for the Elderly and People with Disabilities: adult daycare, congregate meals, respite care, home health care, transportation, independent living programs
  • Support for Children, Youth, and Families: childcare, afterschool programs, Head Start, family resource centers, summer camps, and recreation

Where Is 2-1-1 Available?

2-1-1 is currently available in the North State counties of Shasta, Tehama, Butte, and Glenn. It is in 31 California counties, covering over 90% of the population. Nationwide, 2-1-1 is available to 94.6% of the population. Our goal is that 100% of the population has access to this critical resource.

See the Annual Reports for 2018 Here:

Thank You to Our Generous Supporters!

2-1-1 service is made possible by support from our generous partners.

  • The California Endowment
  • First 5 Shasta
  • County of Shasta California
  • Tehama County Health Services Agency (TCHSA)
  • Tehama County Social Services
  • Tehama County DSA
  • St. Elizabeth Community Hospital
  • First 5 Tehama
  • Tehama County California
  • Tehama Together