2-1-1 | United Way of Northern California
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Connecting the Community to Critical Resources

“2-1-1 is the single repository where all of the available resources for the needs of our community are located.  With one phone call, our residents can connect with solutions for what they need.  It's a simple concept but such a critical resource.”

- Susan Wilson, Executive Director, Youth Violence Prevention Council


What is 2-1-1?

2-1-1 is a free phone number and online database that connects community members quickly and effectively to information about and referrals to health and human services for every day needs and in times of crisis.


How Can I Access 2-1-1?

From Butte, Shasta, or Tehama counties, dial 2-1-1 from any phone.

From any county, visit the 211norcal website at www.211norcal.org.


What Types of Needs Does 2-1-1 Cover?

Because 2-1-1 brings all of the current resources of a community together in one organized database, it covers all types of needs.

  • Basic Human Needs: food banks and assistance, clothing closets, shelters, rent and utilities assistance

  • Physical and Mental Health Resources: health insurance programs, Medicaid and Medicare, maternal health, children’s health, medical information hotlines, crisis intervention hotlines, support groups, counseling, drug and alcohol intervention and rehabilitation

  • Employment Supports: financial assistance, job training, transportation assistance, education programs

  • Support for the Elderly and Persons with Disabilities: adult day care, congregate meals, respite care, home health care, transportation, independent living programs

  • Support for Children, Youth and Families: childcare, after school programs, Head Start, family resource centers, summer camps and recreation

Where is 2-1-1 Currently?

2-1-1 is currently available in the North State counties of Shasta, Tehama, and Butte.  It is in 31 California counties, covering 92% of the population. Nationwide, 2-1-1 is available to 80% of the population. Our goal is that 100% of the population has access to this critical resource.

See the Annual Reports for 2016 Here:

2-1-1 Shasta Annual Report

2-1-1 Tehama Annual Report


Thank You to our Generous Supporters!

2-1-1 service is made possible by support from our generous partners.