Regional Outreach Specialist

  • Full-time, non-exempt (hourly) position
  • Reports to the 2-1-1 Program Manager
  • Minimum salary $20/hour plus benefits
  • Position is based in Redding, CA. Agency does not pay relocation costs
  • Grant-funded position for at least one year; continuation based on renewal of funding support

The Mission and Opportunity

United Way of Northern California (UWNC), based in Redding, fights for the health, education and financial stability of all residents in its nine-county territory. A key program is 2-1-1 NorCal, a human services helpline and web/digital service available 24/7/365 in Shasta and Tehama counties. In collaboration with its Call Center partner, Interface Children & Family Services, UWNC is seeking to expand 2-1-1 to unserved counties in the North State, first by enabling 2-1-1 for disaster response in those counties. In alignment with the regional expansion effort, UWNC will provide residents access to its other Community Impact programs, including Kinship foster navigation, financial literacy, retirement savings and Covered California enrollments.

Job Summary

The Regional Outreach Specialist will support regional outreach and expansion efforts for the 2-1-1 NorCal Program; assist in the implementation of Disaster 2-1-1 services in counties currently unserved by 2-1-1; and promote UWNC Community Impact programs throughout the North State region, including roll-out of Kinship Navigation services. The position reports primarily to the 2-1-1 Manager in a shared interagency effort to bring crisis resources to the North State.

Principal Job Responsibilities

  • As part of the multi-agency program team, assist in developing and implementing a plan to roll out disaster-related 2-1-1 services in multiple counties in California
  • Coordinate and support the development of a database of services available in each area
  • Support 2-1-1 work during disaster, including coordinating reporting, developing automated text campaigns, and providing a continuous feedback loop related to unmet needs and rumor control
  • Attend training sessions and staff and community meetings as needed
  • Complete iCarol software training in order to make revisions and updates to the 2-1-1 NorCal resource database; back up the database manager.
  • Research, coordinate and staff community outreach opportunities on behalf of UWNC and its programs, such as public events, job and health fairs etc.
  • Assist in development of external communications. Help spread word about UWNC and its programs through appropriate general media and social media outlets
  • Assist 2-1-1 Program Manager and team with general office administration as necessary
  • Other duties as assigned.

Preferred Skills and Attributes

  • Flexible and adaptable
  • Personable; works well in a team environment
  • Excellent customer service skills
  • Adept at multi-tasking
  • Comfortable interacting with individuals from diverse backgrounds and walks of life
  • Strong skills in communication and documentation over the phone and computer


  • Minimum Bachelor’s degree, or equivalent experience
  • Minimum two years of experience in the non-profit or social services fields
  • Experience in professional and public interactions with a wide variety of diverse populations
  • Demonstrated computer abilities. Proficiency in Microsoft Office suite, especially Word, Excel, PowerPoint; webpage and social media background a plus
  • Bilingual / multilingual is a plus
  • Must possess valid driver license and reliable, insured transportation
  • Must be able to work comfortably on a keyboard through an eight-hour shift
  • Must be able to lift and carry up to 15 pounds

This position may involve occasional night and weekend shifts, and will require travel to neighboring counties. Occasional travel to other cities in California may be required. United Way of Northern California is an Equal Opportunity Employer. Employment is contingent upon successful completion of background checks.

Apply Now


Disaster Services Coordinator

  • Full-time, non-exempt (hourly) position
  • Reports to the Community Impact Manager
  • Position is based in Redding, CA. Company does not pay relocation expenses
  • Salary range is $18-20/hour
  • To apply, send a cover letter and resume to Larry Olmstead, President & CEO, at No calls please

The Disaster Services Coordinator will collaborate with United Way staff, Disaster Case Managers from other agencies and Long Term Recovery groups to facilitate access to financial and housing resources for survivors of North State wildfires, with particular emphasis on the Carr and Delta fires in Shasta County.  

This position is funded through grants. While there are no current plans to eliminate the position, employment cannot be guaranteed beyond December 31, 2020.

Principal Responsibilities

  • Process applications for United Way wildfire-related assistance
  • Conduct intake, assessment and follow-up interviews 
  • Provide education about services and resources available in the community and how to access those community services 
  • Facilitate referrals to crisis intervention and emergency services as presented by the survivor 
  • Coordinate and document referrals to all internal and external resources 
  • Recommend allocation of United Way resources, services and grants to individual clients. Determine the type, amount, and length of time assistance is to be provided 
  • Advocate on survivors' behalf with United Way Wildfire Committee and other service providers 
  • Collect all required client information and ensure that all data is correct and current in CAN database 
  • Ensure confidentiality of information as required and appropriate
  • Participate in Long Term Recovery Group activities and committees if and as required
  • Assist in community outreach activities as needed
  • Coordinate Shasta wildfire recovery activities with United Way activities in Butte and other counties.
  • Other duties as assigned

Required Qualifications

  • Bachelor's degree in behavioral sciences, human services, or social services fields with 1-2 years’ case management experience; OR High School diploma or GED with 5 years' experience providing case management in child welfare, emergency disaster response and/or recovery environments 
  • Excellent interpersonal skills; positive and compassionate
  • Knowledge of social service delivery systems 
  • Knowledge of county resources 
  • Demonstrated verbal and written communication skills 
  • Proficiency in Microsoft Office, email, Internet and data management 
  • Excellent time management and critical thinking/problem solving skills 
  • Able to work well independently as well as part of a team 
  • Cultural sensitivity; willing and able to work effectively with people from all backgrounds.
  • Must have access to a safe and reliable personal vehicle, hold a valid driver's license and personal auto insurance, and have a good driving record 

Not required, but helpful...

  • Previous disaster recovery experience 
  • Experience working within multi-disciplinary teams to develop case plans with specified goals and outcomes  
  • Bilingual (English / Spanish) communication skills are a plus 

Way of Northern California offers benefits including medical, dental, vision and company-paid life insurance.

All hires are contingent upon successful completion of background checks.

United Way of Northern California is an Equal Opportunity Employer.

Apply Now