Careers

CURRENT OPEN CAREER OPPORTUNITIES AT UNITED WAY

Regional Outreach Specialist

Full-time, non-exempt (hourly) position
Reports to the 2-1-1 Program Manager
Minimum salary $20/hour plus benefits
Position is based in Redding, CA. Agency does not pay relocation costs
Grant-funded position for at least one year; continuation based on renewal of funding support

The Mission and Opportunity

United Way of Northern California (UWNC), based in Redding, fights for the health, education and financial stability of all residents in its nine-county territory. A key program is 2-1-1 NorCal, a human services helpline and web/digital service available 24/7/365 in Shasta and Tehama counties. In collaboration with its Call Center partner, Interface Children & Family Services, UWNC is seeking to expand 2-1-1 to unserved counties in the North State, first by enabling 2-1-1 for disaster response in those counties. In alignment with the regional expansion effort, UWNC will provide residents access to its other Community Impact programs, including Kinship foster navigation, financial literacy, retirement savings and Covered California enrollments.

Job Summary

The Regional Outreach Specialist will support regional outreach and expansion efforts for the 2-1-1 NorCal Program; assist in the implementation of Disaster 2-1-1 services in counties currently unserved by 2-1-1; and promote UWNC Community Impact programs throughout the North State region, including roll-out of Kinship Navigation services. The position reports primarily to the 2-1-1 Manager in a shared interagency effort to bring crisis resources to the North State.

Principal Job Responsibilities

As part of the multi-agency program team, assist in developing and implementing a plan to roll out disaster-related 2-1-1 services in multiple counties in California
Coordinate and support the development of a database of services available in each area
Support 2-1-1 work during disaster, including coordinating reporting, developing automated text campaigns, and providing a continuous feedback loop related to unmet needs and rumor control
Attend training sessions and staff and community meetings as needed
Complete iCarol software training in order to make revisions and updates to the 2-1-1 NorCal resource database; back up the database manager.
Research, coordinate and staff community outreach opportunities on behalf of UWNC and its programs, such as public events, job and health fairs etc.
Assist in development of external communications. Help spread word about UWNC and its programs through appropriate general media and social media outlets
Assist 2-1-1 Program Manager and team with general office administration as necessary
Other duties as assigned.

Preferred Skills and Attributes

Flexible and adaptable
Personable; works well in a team environment
Excellent customer service skills
Adept at multi-tasking
Comfortable interacting with individuals from diverse backgrounds and walks of life
Strong skills in communication and documentation over the phone and computer

Qualifications

Minimum Bachelor’s degree, or equivalent experience
Minimum two years of experience in the non-profit or social services fields
Experience in professional and public interactions with a wide variety of diverse populations
Demonstrated computer abilities. Proficiency in Microsoft Office suite, especially Word, Excel, PowerPoint; webpage and social media background a plus
Bilingual / multilingual is a plus
Must possess valid driver license and reliable, insured transportation
Must be able to work comfortably on a keyboard through an eight-hour shift
Must be able to lift and carry up to 15 pounds

This position may involve occasional night and weekend shifts, and will require travel to neighboring counties. Occasional travel to other cities in California may be required. United Way of Northern California is an Equal Opportunity Employer. Employment is contingent upon successful completion of background checks.

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Disaster Services Coordinator

Full-time, non-exempt (hourly) position
Reports to the Community Impact Manager
Position is based in Redding, CA. Company does not pay relocation expenses
Salary range is $18-20/hour
To apply, send a cover letter and resume to Larry Olmstead, President & CEO, at lolmstead@norcalunitedway.org. No calls please

The Disaster Services Coordinator will collaborate with United Way staff, Disaster Case Managers from other agencies and Long Term Recovery groups to facilitate access to financial and housing resources for survivors of North State wildfires, with particular emphasis on the Carr and Delta fires in Shasta County.

This position is funded through grants. While there are no current plans to eliminate the position, employment cannot be guaranteed beyond December 31, 2020.

Principal Responsibilities

Process applications for United Way wildfire-related assistance
Conduct intake, assessment and follow-up interviews
Provide education about services and resources available in the community and how to access those community services
Facilitate referrals to crisis intervention and emergency services as presented by the survivor
Coordinate and document referrals to all internal and external resources
Recommend allocation of United Way resources, services and grants to individual clients. Determine the type, amount, and length of time assistance is to be provided
Advocate on survivors' behalf with United Way Wildfire Committee and other service providers
Collect all required client information and ensure that all data is correct and current in CAN database
Ensure confidentiality of information as required and appropriate
Participate in Long Term Recovery Group activities and committees if and as required
Assist in community outreach activities as needed
Coordinate Shasta wildfire recovery activities with United Way activities in Butte and other counties.
Other duties as assigned

Required Qualifications

Bachelor's degree in behavioral sciences, human services, or social services fields with 1-2 years’ case management experience; OR High School diploma or GED with 5 years' experience providing case management in child welfare, emergency disaster response and/or recovery environments
Excellent interpersonal skills; positive and compassionate
Knowledge of social service delivery systems
Knowledge of county resources
Demonstrated verbal and written communication skills
Proficiency in Microsoft Office, email, Internet and data management
Excellent time management and critical thinking/problem solving skills
Able to work well independently as well as part of a team
Cultural sensitivity; willing and able to work effectively with people from all backgrounds.
Must have access to a safe and reliable personal vehicle, hold a valid driver's license and personal auto insurance, and have a good driving record

Not required, but helpful...

Previous disaster recovery experience
Experience working within multi-disciplinary teams to develop case plans with specified goals and outcomes
Bilingual (English / Spanish) communication skills are a plus

Way of Northern California offers benefits including medical, dental, vision and company-paid life insurance.

All hires are contingent upon successful completion of background checks.

United Way of Northern California is an Equal Opportunity Employer.